Community Food Assistance App

‍We met with leaders from the State of Indiana to determine project needs for phase one of the mobile application. We discovered there is a lack of education and awareness around finding food assistance programs for Marion County residents.
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Objective: Design a Conversational Chatbot and Initial Concept Design.

I conducted onsite interviews with Connect 211 operators to better understand citizen needs around food assistance. This provided an understanding of two key personas.

Based on research and personas - three key scenarios were identified for the application. This was used to validate app requirements with stakeholders and create the design foundation for the product.

Scenario One
As a Marion county resident, I want to find the closest food assistance sites.

Scenario Two
As a Marion county resident, I want to find and determine eligibility for food assistance programs.

Scenario Three
As a Marion county resident, I want to find current events near me.

Ideation and brainstorming sessions were conducted with local representatives.  

Prompt: If you were seeking help, what kind of personality, attitudes, or values would you want the person helping you to have?

The user research, conversational design, and wireframes laid the groundwork for the next phase of the project. The app is available on the App Store and Google Play.
Community Compass App